Refund policy
We want you to pay only for work that is done correctly. If something goes wrong on our side, we refund the same amount you paid to the same payment method.
Before we file
If you cancel before we submit your filing to the state, we refund everything you paid us for that order, including the service fee and any optional extras we haven't started.
If we make an error
If a filing is rejected or delayed because of our error, we will correct it and refile at no additional service fee. If we can't complete the filing, we refund the same amount you paid for the affected services.
After we file
- Government fees. Fees paid to a state or federal agency generally can't be recovered once the filing is submitted. If an agency refunds a fee, we pass it to you.
- Our service fee. Once we have prepared and submitted your filing, the service fee is not refundable if the filing was prepared from the information you gave us and accepted, or rejected because of that information.
Optional services
- EIN assistance. Refundable if we haven't prepared or submitted your application. The IRS decides whether and when to issue an EIN, so IRS processing delays are not a reason for a refund.
- Registered agent. Refundable if we haven't yet appointed the agent for your LLC. You can cancel renewal at any time; amounts already paid for a current term are not prorated.
How to request a refund
Email info@fileusllc.com with your order details. We reply within 2 business days. Approved refunds are sent to your original payment method within 10 business days; your bank or card issuer may take longer to show them.
Exchange rates and fees charged by your bank or card issuer are outside our control and are not refundable by us.